Cannot join a game
Confirm all six game-code characters, make sure the host has not ended the game, and verify that the device has internet access. Ask the host to share the code again instead of guessing similar characters.
Support
PicChase support
Most joining and synchronization problems can be solved by checking the game code, network connection, and app version. If not, contact us and include only the details needed to investigate.
Photos or progress are not updating
Keep PicChase connected to the internet and allow a short moment after service returns. Do not end the game until devices have reconnected and synchronized.
Purchase is missing
Use the same Apple or Google account used for the purchase and look for the app’s restore-purchase option. Never email payment-card details.
Report a problem
Email [email protected] with the device platform, app version, approximate time, and game code if it is still relevant. Do not attach sensitive or inappropriate photos unless support specifically asks for a safe example.
Support
Available on iPhone, iPad, and Android.
Ready to start the chase?
Install PicChase, choose a few challenges, and invite your group with a game code.